Issues with HIBIKI support

Incident Report for HIBIKI status

Update

We have taken reasonable steps to provide a stronger solution to HIBIKI support, in the mean time please continue to use support@hibiki.co.uk for any support while we impliment the new setup. Thank you all for your support and patience.
Posted Jan 19, 2026 - 16:00 UTC

Identified

We have identified the issue with our service provider and are reaching out to find out what is going on.
Posted Dec 13, 2025 - 08:48 UTC

Investigating

Issues have been found within the HIBIKI services framework, we're investingating this issue.
- Discord support
- support@hibiki.co.uk
- fallback portal

are not affected

- inter app
- website
- live chat
- inter doc

is affected.


thank you for your understanding during this investigation.
Posted Dec 12, 2025 - 19:30 UTC
This incident affects: Support (HIBIKI support, Live Chat).